PURPOSE OF THIS POLICY
This policy stipulates the terms and conditions which all persons who agree to rent (Referred to here as “renter”) the townhouse accept responsibility for. All renters are required to acknowledge that they have read and understand the terms of this Rental Policy.
CONDUCT AND BEHAVIOR
The property known as “Keowee Key Vacation Rental” is located in a residential area and the owners of the property are members of a homeowners association whose main mission is to make every visitor to the area have an experience that is as enjoyable as possible for every moment of their stay in the area. All guests and members of the guests party who stay at the property known as “Keowee Key Vacation Rental” are expected to conduct themselves in a manner that allows the homeowners association to fulfill its mission. To do this, the following would be considered unacceptable behavior and if reported, could result in police intervention, eviction from the property and forfeiture of the Security/Conduct deposit:
Conversation, screaming, singing, playing of music, or any activity that can be heard by any person of a neighboring property or person at the beach after 10PM and before 9AM
Vulgar language, intoxicated behavior, screaming, playing of music at a loud volume, or any annoying activity that can be seen or heard by any person of a neighboring property or person at the beach.
Barking dogs
Vehicle alarms
Accessing and exiting the beach property by any means other than passing through the designated gate with use of the gate key.
Use of fireworks
Smoking at the beach
Camp fires on the property or any place within the Keowee Key community. Burning of any materials other than firewood in the fireplace supplied by Renter.
Scavenging for firewood on the beach property or any property considered public or private.
USE OF THE PREMISES
All renters shall agree that they intend to use the premises solely for their own use and the use of their guests who will be residing on the property. The renter also agrees to treat the property responsibly and with proper care. The total number of occupants shall not exceed 10 people without the express written permission of the owner prior to the renters’ arrival. If the renter intends to entertain a group larger than 10 people anywhere on the property, the renter is required to inform the owner of such intent at the time the reservation is made. Violation of this condition could result in eviction from the premises and forfeiture of rent and security deposit. In other words, under no circumstances, shall any part of the property be used for entertaining large groups exceeding 10 people per cottage even if only for 1 day or evening without prior consent from the owner in advance of the renters’ arrival.
Outdoor quiet time is 10 PM. NO EXCEPTIONS. Due to proximity to neighboring properties loud conversations after 10 PM Eastern Time have brought complaints. We have therefore determined that 10 PM is when all outdoor activity on the property should stop. This rule is also a community ordinance.
The renter also agrees to return all property in the same location and condition as was found prior to use. This includes but is not limited to the following items:
Return all games and puzzles to their appropriate box or container and place neatly in the same place as found.
Return all kitchen ware to the location originally found including dishes, cookware, glasses and utensils.
Return all beach chairs and umbrellas with their covers on to the rolling receptacle on the front porch. Remove all sand from the covers and rolling receptacle prior to departure.
Deflate, fold and properly store air mattresses prior to departure.
If any of the above are discovered to be out of order, renter is to contact owner at (630) 334-5700 immediately.
RENTERS MINIMUM AGE REQUIREMENT
The renter signing the “Rental Agreement” will need to be a minimum of 25 years old. Under special circumstances, when approved in advance of arrival, exceptions may be made. Contact the Beach House at Lakeside, Mi. prior to submitting a deposit to discuss requirements to individuals or groups who do not meet the minimum age requirement. Any renter found occupying the premises who does not meet the minimum age requirement OR RESERVED UNDER FALSE PRETENSES, may be evicted under police escort and forfeit the entire security deposit and rent paid.
RESERVATIONS
All reservations are confirmed upon receipt of a deposit. Availability changes constantly, therefore we cannot guarantee an available date with a verbal “Hold”. Requested dates are not secured until the deposit has been received by either check, wire transfer or on-line credit card processing and renter has received confirmation. A guest may secure a rental date previously requested by another guest if payment of the required rental deposit was received prior to receipt of the rental deposit from the guest originally requesting the date. Please call to confirm open dates. This website does not always reflect accurate availability.
We strongly recommend securing your available date with our secure on-line credit card processing (VISA, MasterCard, Discover or American Express only). This is the best way to ensure that another guest does not reserve the same date you requested. We will e-mail credit card processing information to you upon request. You will be linked to a secure website that will process your information.
DEPOSITS
A security deposit between $850 and $450 is required on all reservations. Verbal or written commitments will not secure a reservation without a deposit received. This deposit serves as a commitment to rent for a given period and security for damage to the rental unit. This deposit will be refunded within 14 days after check out, subject to any charges for Pay Per View events, damage, repairs, excessive cleaning or late check outs. A portion of the Deposit may be applied towards the rental amount.
CANCELLATIONS
A Reservation can be canceled 75 or more days prior to the arrival date for reservations made for dates between the 1st weekend after April 10 and the end of the 1st weekend of November and All Holidays including Thanksgiving, Christmas and New Years. Reservations can be cancelled 45 or more days prior to the arrival date from the end of the 2nd weekend in November to prior to the first weekend after April 10 (Excluding Holidays). A cancellation fee of $75 or 10% of the Rental amount, whichever is greater will apply. Any refunds on payments made using a credit card or PayPal will also have an additional 3.5% deducted from the original paid amount. Reservations made less than 30 days prior to the arrival date cannot be canceled. Canceled Reservations without proper notice will result in forfeiture of the entire deposit unless another reservation for the rental unit can be secured. Sub-letting is not permitted.
RESERVATION PROCESS
If there is a particular cottage or date you’re interested in reserving, to expedite the process, check Availability If your chosen date is available, call us at (630) 334-5700 or send us an e-mail at KeoweeLakeHouseRental@gmail.com and we will return instructions to secure your date.
Typical Summer Season weekly check-in time is 4 PM Eastern Standard Time. Check-out time is 11 AM.
Unfortunately, we cannot accommodate early check-in or late check-out requests during the summer between the Memorial Day and Labor Day holidays. Housekeeping personnel will arrive shortly after your scheduled departure and require all the time available to prepare the unit for the next guest(s). We regret that a late check-out fee of $100 will be imposed and will be deducted from the deposit, if guests are still present when housekeeping arrives after check-out time.
RENTAL AMOUNT
The total rental amount is due 30 days prior to arrival date by check or on-line credit card processing only. If the rental amount is not received on or prior to this 30 day period, the rental is subject to cancellation and forfeiture of the deposit. If you wish to pay with PayPal, VISA, MasterCard, Discover or American Express, (3.5% surcharge applies) we will send you processing instructions via e-mail. Please review the deposit policy above.
CLEANING
There will be a minimum $175 (per cottage) cleaning charge per rental. The renter has a choice to strip sheets from beds used and start a minimum of 2 loads of laundry prior to check-out or choose not to strip used beds and pay an additional $50. The housekeeping fee covers cleaning, laundry completion and folding, inventory and bed making following your departure. If circumstances require more than 4 man-hours to clean, the additional time at a rate of $50/man hour will be charged. If a guest has willingly left the rental unit in such condition requiring more than 4 man-hours to prepare for the next arriving guest or has rearranged furniture, damaged, stained, or taken “House Property” and the next arriving guest cannot be accommodated as scheduled, the departing guest will be held responsible for all costs incurred to accommodate the new arrival with appropriate alternate accommodations in addition to all cleaning/repair costs.
To ensure housekeeping costs do not exceed the minimum rate, the following items must be attended to by the renter prior to departure:
All trash and recycling must be placed in the designated low profile container(s) along the road in the rear of the property. All household trash must be placed in trash bags and securely tied so no trash can fall out of the bag. Any trash not fitting within the container with the lid closed shall be taken off premises by the renter. On check-out day, any excess trash left behind by the renter that does not fit in the outdoor roadside container shall be removed from the property and disposed of by the renter. Only number 1 and 2 plastic is recycled. Only clear, brown and green glass is recycled. Aluminum cans are recycled but cardboard must be taken to the service containers on Maintenance Road off Flagship Drive just south of the “Club”.
Wash all dishes in the sink and return to the cabinets or place in the dishwasher and run dishwasher. Housekeeping will return dishes to cabinets.
Empty ashes from fireplace.
Remove ashes from BBQ grill and wire brush grill.
Replace all furniture to original locations.
Clean all smoking materials and pet excrement from the property. Minimum $50 charge or possible forfeiture of deposit.
Clean oven and refrigerator. Remove all food from the refrigerator and cabinets (except for non-perishable condiments). Allow sufficient time for self-cleaning oven. Do not use harsh chemicals or abrasives.
Bed linens and towels are provided. All used linens should be gathered and placed near the washing machine. Unless Renter chooses a “No Laundry Option” at an additional cost of $50, a minimum of 2 loads of wash (starting with sheets) must be started prior to departure. Any washed laundry that has been dried shall be left on the nearest bed to the laundry area. Housekeeping will complete the wash and make all beds
Attend to any stains on bedspreads, mattress covers, carpets or upholstery when they occur.
SMOKING
The house is NON Smoking. Smoking is permitted outside the house. Guests are responsible for providing their own receptacles and for discarding Smoking Materials. Evidence of Smoking or remains of Smoking materials anywhere on the property will result in forfeiture of entire deposit.
LINENS and SUNDRIES
Linens are provided for use on the premises. Towels, blankets, sheets and other linens are not for use outside the house. It is the renters responsibility to bring their own towels for use at the beach.
For convenience of guests, a small supply of paper towels, toilet paper, hand soap, laundry detergent and dishwasher detergent have been placed in the unit. However, in the event that any of these supplies should be depleted during or prior to a guests stay, it shall be the responsibility of the guest to replenish such items as required to satisfy their own needs.
MAINTENANCE
Keowee Key Vacation Rental undergoes continuous maintenance and improvements throughout the year with most major work taking place during the late fall through early spring months. Under normal circumstances, repairs and improvements are not scheduled during a renters stay or dates between Memorial Day and Labor Day. However occasions may exist where some work may need to be performed while a renter is present. In such cases we make every effort not to intrude on the renters privacy or to inconvenience them unless absolutely necessary.
While the owners have made every concerted effort to provide fully functional and maintained mechanical systems, we do not warrant the mechanical systems or appliances on the homes. In the event of a mechanical failure we will make every effort to repair failures as quickly as possible. Included in the mechanical systems and appliances are the following:
Air conditioning and heating systems
Appliances
Yard
Plumbing components and fixtures
Our policy is not to refund or adjust rates for mechanical failure, but to respond quickly when notified of a problem or concern in an attempt to avoid any inconvenience.
USE OF Keowee Key Vacation Rental PROPERTY
For convenience of guests, certain transportable items are provided for use by the guests. Items such as bicycles, beach chairs, televisions, radios and other like items are to be returned in same condition and location as found following each use. Proper care and consideration for “House Property” shall be given by any individual choosing to use any fixed or transportable item that is the property of the Beach House at Lakeside. Any “House Property” that is accidentally broken or malfunctions during a guests stay should be reported immediately so that a replacement or repair can be arranged. A guest may be given the option of furnishing a suitable replacement of any “House Property” that they are responsible for breaking at the discretion of the owners. Any “House Property” taken by a guest will be charged back to the guest at two times (2X) its replacement cost. Guests shall not disconnect Video components and cables from unit televisions. Components that are disconnected by the guest shall be reconnected in the same operable condition prior to guest departure. Improper reconnection of components to televisions or accessory video devices requiring a reconnect service call will be charged to the guest at 2x the cost of the service call or minimum $50.
RETURN OF LOST ITEMS
If guest leaves any personal item and wishes to have it sent back to them (provided that our housekeeping staff is alerted soon enough and the item(s) can be found) there will be a minimum $25 return fee plus postage costs. Double check to make certain you leave with everything you brought and to not leave with anything you did not bring.
CAMPING
Camping is not permitted anywhere outside the house or within Keowee Key.
PETS
Under normal circumstances, typical house pets (dogs/cats) are allowed at an additional cost of $10/pet/day/stay (1 pet for 1 week stay is $70). However, costs for any stains or damage caused by a pet will be the responsibility of the individual(s) renting the cottage(s). Pets are not to be allowed to sit or lay on any furniture or beds. Pet owners must provide proper restraints and enclosures for pets left alone for any period of time on the premises. Barking and other loud pet sounds that prompt complaints from neighbors or other renters will require immediate removal of the pet from the premises by the individual(s) renting the cottage(s). Failure to comply to the pet barking/noise requirements could result in forfeiture of the entire rental deposit and eviction from the property.
Pets are NOT to use any part of the property (interior or exterior) for the purpose of making any bodily discharge. Pet owners can walk their dogs along the road and are expected to pick up after their pets.
It is required that any renter notify us in advance if they plan to bring a pet.
PARKING
Due to some narrow roads, access to the property is limited, sorry no boats or RV’s. Parking is limited to 3 cars. 1 car parked inside the garage and 2 outside in designated parking area.
SECURITY
The front porch has a motion sensor light. Switch for this light are inside the house and should be left on at all times.
The property has 2 security cameras. One outside on the front porch and one in the garage. Under no circumstances shall the cameras be tampered with by renters. Tampering with the camera by covering, disableing, removing or moving the camera will incur a minimum $100 charge to restore. There are no cameras inside the house.
HOLD HARMLESS
The Renter agrees to indemnify, defend and hold the Owner harmless from any and all claims and damages including actual attorneys’ fees and costs arising from the Renter’s, occupants’ or visitors’ use of the Property or from any activity, work or thing done, permitted or allowed by the Guest in or about the Property or area in which the Property is located.